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Introduction
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What are the key responsibilities of a host?
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How do you set the tone for a great guest experience?
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How do you manage the reservation system effectively?
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How do you handle the waitlist and provide accurate wait times?
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Chapter 2: Reservations & Seating Management
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How do you greet guests with warmth and professionalism?
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How do you handle different types of guests?
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How do you seat guests efficiently while balancing server sections?
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How do you handle special seating requests and adjustments?
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Chapter 3: Managing Reservations & Waitlists
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How do you manage reservations effectively and avoid overbooking?
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How do you handle walk-ins and balance them with reservations?
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How do you estimate and communicate accurate wait times?
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How do you keep guests happy while they wait?
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Chapter 4: Handling Special Requests & Guest Accommodations
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How do you handle special seating requests?
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How do you accommodate guests with dietary restrictions or allergies?
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How do you manage large parties and VIP guests?
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How do you enhance the experience for guests celebrating special occasions?
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Chapter 5: Communication & Team Coordination
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How do you communicate effectively with the front-of-house and back-of-house teams?
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How do you relay guest requests and special needs to servers and management?
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How do you manage seating flow while keeping the team informed?
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How do you handle unexpected challenges as a team?
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Chapter 6: Managing Guest Complaints & Conflict Resolution
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How do you stay calm and professional when handling complaints?
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How do you listen actively and respond appropriately?
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How do you resolve common guest issues effectively?
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When should you involve a manager in guest conflicts?
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Chapter 7: Closing Duties & End-of-Shift Responsibilities
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How do you properly close the host stand and reservation system?
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How do you reset and organize the dining area?
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How do you communicate important shift details to the next team?
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Chapter 8: Host Training Final Exam & Certification
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